Customer support is THE important point to take into account when subscribing to this or that host. A bad customer relationship can totally ruin your experience and lead to a lot of frustration. Frustration? are we talking with OVH. Their phone service is pretty dire . They must be contacted on 1007 . Fortunately, the call is free from a landline, excluding any additional cost depending on the operator and available Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 5 p.m. However, before you can reach an advisor, be prepared to wait at least half an hour, if not more at peak times! If your site goes down after 8 p.m., you will only have your eyes to cry on and keep your frustration until the next morning hoping someone answers you quickly.
The good surprise is at 1 & 1 IONOS. Indeed, the good news comes from the support available 24 / 24h, and 7 / 7d ! It doesn’t seem like much, but it’s reassuring to be able to reach a technical advisor at any time of the day or night. They can be reached on 0970 808 911, a non-surcharged number which is therefore free from a box. The advisers respond much faster than at OVH, in just a few minutes and that avoids wasting time!
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If you are less in a hurry, both companies also allow you to be contacted by email through the customer interface. Victory for 1 & 1 on customer support !
The management interface
OVH like 1 & 1 each have their own management platform. They do not use the famous cPanel unlike many hosts. This is not a problem in itself as their respective management interfaces allow you to do just about anything you need.
1 & 1 IONOS has recently redesigned its management interface and offers a modern and sleek design that is designed for non-technical users. The information is clear and it’s easy to navigate the interface.
At the top right you can quickly access your account or technical support. The notification bell warns you of technical issues or for billing reminders if you have not chosen automatic renewal. Anyway, you will also be notified by email.
1 & 1 IONOS customer interface
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OVH’s interface is also clean, but at first there seems to be a little more information on the screen. It seems to be a little less modern and more technical. However, the information remains clear and it is easy to navigate. Your customer account information is also at the top right of the screen and you can open a support ticket in case of problems.
OVH.com client interface
If OVH like 1 & 1 IONOS offer an equivalent base price, the difference will be in the welcome promotions and the prices after the first year.
OVH thus offers its basic Personal Hosting package at € 3.59 incl. Tax / month and includes an essential domain name for the first year only. This means that you will have to pay around 10 € more from the second year.
The formula Hosting Activity of 1 & 1 IONOS is displayed 1.20 € VAT / month for 6 months, then goes to 3.60 € VAT / month. The difference is made on the domain name included for the duration of the contract! No extra money to spend the second year!
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